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Google's Chrome Browser Keeps Crashing. Reports "Aw Snap."

David Boxer
posted this on May 02, 2012 11:42

Does your Google Chrome Web Browser keep crashing?  Does it continue to crash a consistent basis?  Then, you may need to try the following three solutions.

Solution 1:

Have you tried restarting your computer?  Please do so.

Screen_shot_2012-05-02_at_11.41.55_AM.png

Figure 1: Google Chrome Web Browser Crash.  "You may see the "Aw, Snap!" message if a webpage crashes unexpectedly."

If restarting you computer does not resolve the issue, please try solution 2.


Solution 2: Empty the cache and associated data on the Chrome Browser.  

You have full control over your browsing data. This data includes your browsing and download history, cache, cookies, passwords, and saved form data. Use the "Clear browsing data" dialog to delete all your data or just a portion of your data, collected during a specific period of time.

Steps to delete all your data: 
1. Click the wrench icon on the browser toolbar. 
2. Select Tools. 
3. Select Clear browsing data. 
4. In the dialog that appears, select the checkboxes for the types of information that you want to remove. 
5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything. 
6. Click Clear browsing data.

Try using your Chrome Browser for a couple of days.  If solution 2 does not resolve the problem, then try solution 3.

 

Solution 3: Create a new Google Chrome Web Browser profile

Steps rename and delete the profile folder: 

1. Exit Google Chrome.  Quit the program.

2. Find the "Default" folder. It's usually located in the following locations:

Windows

  • Windows XP: %USERPROFILE%\Local Settings\Application Data\Google\Chrome\User Data\
  • Windows Vista and Windows 7: %LOCALAPPDATA%\Google\Chrome\User Data\

Mac OS X:

  • ~/Library/Application Support/Google/Chrome/Default

3. Rename the folder as "Backup default."

4. Open/Restart the Chrome web browser 

Google Chrome should no longer crash.