Background: There are a limited number of licenses for Blackbaud products, such as Education Edge (EE). It is critical that every employee who utilizes these tools to to "Exit and Sign Out" of Education Edge each time before disconnecting from Citrix.
Step 1: In order to quit and release a licenses from Blackbaud applications (EE, RE, FE). Select the File Menu, then select "Exit and Sign Out" to quit a Blackbaud Applications
Step 2: To log off Citrix, select the Windows start button, and select "Log Off," this will return you to Citix portal.
Step 3: To disconnect from your Citrix section, select "Log Off."
OR Watch "Exit and Sign Out" in order to release Blackbaud Licenses (EE, RE, FE) in Citrix: