In order to for ISS to track the origin of your email, you will need to provide the message header. Headers contain tracking information for an individual email, detailing the path a message took as it crossed mail servers, which will help us identify phishing scams or other unsolicited email. Be sure to mark spam if you suspect a phishing attempt. For more information read: Report Spam. How to manage your spam filter in Gmail.
To gather your message header:
- Open the email in question
- Select "Show Original," which is located under the drop-down menu next to the reply button. (Fig. 1: "Show Original")
- Copy the full text of the message and send it in the body of a Support @Blake case. (Fig. 2 Example of Message Header)
Fig. 1: "Show Original"
Fig. 2 Example of Message Header
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