Troubleshoot the SMARTBoard 600 Series interactive whiteboard

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SMART BoardTM 600 Series Interactive Whiteboards

Preventing Damage to the Writing Surface

The front projection SMART Board interactive whiteboard is very durable. However, sharp writing instruments, such as ballpoint or fine-pointed pens, can damage the surface if they’re applied with heavy pressure. Don’t write on the screen with these types of pens. Also, don’t use abrasive erasers or cleaning materials.

Cleaning the Writing Surface

Clean your interactive whiteboard and pen tray frequently using standard whiteboard cleaner or Windex® glass cleaner.
NOTE: Before you clean the SMART Board interactive whiteboard, shut down your computer, so you don’t scramble the desktop icons or activate applications when you touch the screen.

Removing Permanent Marker Ink Stains

To remove permanent marker ink stains, use a cleaner such as the Sanford Expo® Dry Erase Board Doctor. Just write directly over the permanent ink with the Board Doctor pen, allow it to dry completely and then wipe it clean.
You can also use a high-odor dry-erase marker to remove permanent ink. To do this, cover the permanent ink with the dry-erase ink and wipe with a soft cloth while the ink is still wet. If any trace of the ink remains, use standard Windex glass cleaner or whiteboard cleaner to clean the area.

The Ready Light

The Ready light LED is located in the lower-right corner of the frame (when you face the front of the interactive whiteboard).

NOTE: To take full advantage of your interactive whiteboard, be sure that SMART Board software is running on a connected computer. If you see the Ready light in a state not listed here, contact your next level of support or SMART Technologies Inc.



Trouble Shooting Tips

If the Ready light indicates that your interactive whiteboard is operating normally, but you still have problems using the interactive whiteboard, refer to this table for some tips.


Resetting the Interactive Whiteboard

If your interactive whiteboard behaves erratically (possibly because of a static discharge or a power fade), reset the interactive whiteboard by performing the following steps in order, testing the interactive whiteboard after each step.

1. To reset the controller module, use the tip of a pen tray pen to press the Reset button briefly (for less than three seconds).
The Reset button is located behind the lower-right side of the interactive whiteboard (when viewed from the front).

2. To reset all components of the SMART Board interactive whiteboard, disconnect and then reconnect the USB cable.

3. To restore the factory default orientation settings, press and hold the Reset button for longer than three seconds. You will have to repeat the orientation procedure after this step.


If your problem persists after performing all of these steps, restart your computer.


Reference:  SMART Boards 101 Christine Bangsund and Margaret Jacobson

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