Canvas Tier 1 Help and Support: Chat, Phone, Email/Web Form

Once you've logged into Canvas, you can access a multitude of helpful resources.  

To access the help menu, select the Help button. :

Help_Button.png

 

 

Blake Faculty and Staff can:

1. Contact Canvas Support directly by calling 844-698-7480 for help.  Canvas_Support_Hotline.png

2. Contact live chat Canvas_Chat.png

3. Contact Via email / webform.Canvas_webform.png

4. Search the Canvas Guides (https://community.canvaslms.com/community/answers/guides/) 

NoteTypical Wait Times for Faculty and Staff Support is one hour for webform / email tickets; 60 seconds for phone; and 120 seconds for live chat.

 

Blake Students can:

1. Visit their IS Library Media Specialist.

2. Search the Canvas Guides (https://community.canvaslms.com/community/answers/guides/) 

3. Submit a Support @Blake Ticket (For Grades 7 - 12 Only)

 

Blake Parents can:

1. Call or visit their IS Library Media Specialist.

2. Review the Parent and Guardian Login Overview and Orientation Courses to Canvas (Parents)

 

 

 

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