Delete Messages in your Voicemail (Also Applies to Exceeded Quota Limits)

To Remove Voicemails Using your Desk Phone

This procedure will guide you through deleting OR permanently deleting old voicemails from your Cisco Unity voicemail box using your desk phone. If you have exceeded quota limits you will want to permanently delete messages to free up space.

1. From your own phone, press the Messages button.

                     or  

2. Enter your 4-6-digit voicemail PIN followed by #.
3. Choose option 3 to delete message(s). You will need to delete them one by one.
4. If you have “old” message(s) choose option 3 to review old messages.
5. Choose option 2 for deleted messages.
6. Choose option 2 to erase deleted messages.
7. Choose option 1 to delete the messages.
8. Choose option 1 to delete only voice mail messages.

To Remove Voicemails Using the Jabber Client (Mac)

This procedure will guide you through deleting OR permanently deleting old voicemails from your Cisco Unity voicemail box using the Jabber client. If you have exceeded quota limits you will want to permanently delete messages to free up space.

1. In Jabber, click the Voice Messages button to view your current voicemails.
2. Select the message(s) you wish to delete. Go to the Jabber Edit menu and select Delete OR right-click (control-click) on the message(s) and select Delete.
3. To permanently delete the messages and free space on your mailbox, click on the Trash tab at the upper left of the Voice Messages section.

      4.  Right-click (control-click) on one of the deleted messages and select Empty Voicemail Trash.

To Remove Voicemails Using the Jabber Client (Windows)

This procedure will guide you through deleting OR permanently deleting old voicemails from your Cisco Unity voicemail box using the Jabber client. If you have exceeded quota limits you will want to permanently delete messages to free up space.

1. In Jabber, click the Voice Messages button to view your current voicemails.
2. Select the message(s) you wish to delete. Right-click on the message(s) and select Delete.
3. Click Yes in the pop-up window.
4. To permanently delete the messages and free space on your mailbox, change the Type (upper right of Jabber voice messages window) to Deleted to see only messages you have deleted previously.

5. Select the message(s) you wish to permanently delete. Right-click on the message(s) and select Delete Permanently.
6. Click Yes in the pop-up window.