1) Low: Question about how to do something;
2) Normal: Something is no longer working, and it is slowing you down;
3) High: An impt. tool is no longer working, or feature is unavailable that is preventing from completing a time-sensitive task;
4) Urgent: Service is down, cannot connect, and there are no workarounds.
Please try to be as specific as possible. Include any additional details you think may be relevant, such as what you are trying to accomplish, the troubleshooting steps you've taken, and the tool you are trying to use.