Report a Suspicious Email or Phishing Attack - HT247316

This article shows you how to report a suspicious email or phishing attack to Blake ISS using IronTraps, a Gmail add-on made by IronScales. If you’re not sure whether an email is safe, report it and ISS will review it for you.

Before you begin, open the email in Gmail in a web browser or in the Gmail app on your iPhone or Android device. IronTraps is not available in third-party mail clients such as Apple Mail or Microsoft Outlook.

To see a video of the process below, click here.

Report a Suspicious Email with IronTraps

IronTraps sends the suspicious email directly to Information Support Services (ISS) for review

1. From Gmail, open the suspicious email.

2. Select the IronTraps add-on. Looks like a red “@”

   

3. A window will appear. Choose ‘Add a comment/reason from the drop-down menu.

   

4. Choose the reason that best fits why you think the email is phishy or suspicious.

   

5. After you’ve selected the reason, click ‘Report’.

   

6. When the Email Reported Successfully message appears, select the X to close IronTraps.

Report an Email Without IronTraps

If you use Apple Mail, Microsoft Outlook, or another mail client without the IronTraps button, you can still report a suspicious email. You can either sign in to Gmail in a web browser and follow the steps above, or forward the email to ISS.

1. From your mail client, open the suspicious email.
2. Forward the email to reportphishing@blakeschool.org.

What Happens After You Report

ISS reviews your report and uses specialized tools to determine whether the email is malicious. You will receive an email notification about the status of your report.

Support

Should you have any issues, please contact us:

• Submit a Blake ISS Support ticket
• Email - support@blakeschool.org
• Faculty and Staff Support Line (952) 988-3416