Contact Loffler for Service or Supplies on an HP LaserJet Printer or Konica MFP Copier

If your printer or copier needs service, toner, supplies, or repair, then please contact Loffler.

Loffler Account: LT-315220

Equipment ID Number: Loffler Printer IDs for Blake MFP copiers and HP printers

  • For orders, add your equipment number prior to adding the part numbers to ensure you are not charged for toner and waste toner boxes.
  • For repairs, add to the Loffler support ticket so ISS can partner with Loffler to troubleshoot issues.

You have five options to receive support for Loffler's Managed Print and Copier Services:

Option 1) Phone. 952-925-6868 or 888-425-2801 and follow the prompts.

Option 2) Email.

This email/phone number is monitored from 8:00 am. When emailing regarding a device, please include:

  • Serial Number (e.g., the sticker label on the printer)
  • Make & Model
  • Location
  • Contact Person Name & Number
  • Description of service or supply requested

Option 3) Text. Send us a text at 952-522-4001

Option 4) Chat. Use the chat window in the bottom right corner of Loffler's Copier & Printer Help Desk web page. Go to: Note: The chat icon looks like this:

Option 5) Web Portal. Go to:

From there supplies for non-reporting devices can be ordered and service requests can be placed. Customers can also monitor existing calls and view service history. 

Or scan the QR Code below to access the Client Portal


Loffler Standard Support Hours: 7 am – 5 pm Monday – Friday (Excluding National Holidays)

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