Key Operator Information for the Konica Minolta MFPs

I. Key Operators

Key Operators are the local experts who are trained on how to operate multi-functional printers (MFPs). They order paper, staples, and toner waste boxes; clear paper jams; and perform other minor troubleshooting.

Division	Key Operators
Lower School Blake Campus	Brenda Anderson Dan Son Joe Druskin Tanya Ess* Elaine Hove
Lower School Highcroft Campus	Monica Anderson Dan Son Lori Holt* Ariana Hussain Janel Reiger
Middle School	Eva Druskin* Shawn Kraft Maelene Krig Victoria Robins Hilary Smallwood Teddy Wolfe
Upper School	Lizz Buchanan Margaret Coley* Nat Gilsdorf Justin Karels Cathy Lynch Kali Olson
Other Key Operators	David Boxer Elizabeth Butler Megan Duncan Elaine Fries Kristi King Jennifer Mehra* Tracy Patil Mike Ruzich Sue Selseth Dan Son Joni Starr Kelly Wilder

 

II. Key Operator Duties

Toner Cartridges

• The C300i/C360i toner cartridges are a different model than the C450i/C650i.
• The MFP will auto-replenish toner, so you should not have to order extra toner manually. If you need to order, see “Contact Loffler for Service or Supplies on an HP LaserJet Printer or Konica MFP Copier.”

Staples

• The MFPs will not auto-replenish staples. Staples must be ordered from the Loffler Customer Portal and it is recommended to have a backup always on hand. One box contains three cartridges of 5,000 staples each.
• Departments/Divisions are responsible for budgeting consumables such as staples and paper. The Business office recommends creating a PO in Veracross using your 5200 general supplies account and the corresponding cost center. Be sure to reference your Veracross PO number on your Loffler order.  

Toner Waste Box

• The MFPs will not auto-replenish the toner waste box, so this must be ordered manually to have a backup always on hand.
• Toner and Waste Toner Boxes are included in our service contract at no charge. Be sure to place orders on the Loffler Customer Portal by first looking up your printer's Equipment ID# to tie it to our service contract, then order the part. (You will incur a charge if you order the part without tying it to your equipment in our service contract.)
• On average, one toner box will need to be replaced after every 10 toner cartridges used.
• The MFP does not give a warning before the toner box is full. The MFP cannot be used until it has been replaced.
• It is recommended to bag the waste toner box and place it in the garbage.

Recycling Toner Cartridges

• Office Managers: Register for the Konica Minolta "Create your own Clean Planet Box" at https://www.myctlportal.com/konica-minolta.
• The Box Program is ideal for customers who utilize between 4 and 200 cartridges per month. Each order includes 3 individual recycling boxes that are designed to hold 10 to 15 items (when placed into the recycling box without the original packaging). The boxes come complete with pre-affixed return UPS labels. When a box is full, simply secure the liner with the included zip ties, tape the lid, and schedule a pick-up.

Clearing Jams

• Remember: “Green is good.” Only touch green parts when opening the machine. Touching other machine parts may result in a burn.

Contacting Support

• As a Key Operator, you are welcome to contact Loffler Service to repair or service a copier when you cannot resolve a paper jam or service-related issue. You can email serviceandinfo@loffler.com and
  cc: support@blakeschool.org so we are aware of the issue.
• If you or a colleague or student encounter an issue with FollowMe Print and Release, or printing-related issues, please submit a support ticket.

III. Parts

C300i/C360i	C450i/C650i
TN-328C Toner Cyan TN-328M Toner Magenta TN-328Y Toner Yellow TN-328K Toner Black	TN-626C Toner Cyan TN-626M Toner Magenta TN-626Y Toner Yellow TN-626K Toner Black
SK-602 Staples
WX-107 Waste Toner Box

 

IV. Key Operator Videos

C300i/C360i	C450i/C650i
Changing Toner	Changing Toner
Changing Waste Toner Box	Changing Waste Toner Box
Changing FS-533 Staples (Internal Finisher)	n/a
Changing FS-536 Corner Staples	Changing FS-539 Corner Staples
Changing FS-536 Booklet Staples	Changing FS-539 Booklet Staples
Clearing Paper Jams	Clearing Paper Jams
iTraining – All Videos	iTraining – All Videos

Other videos and guides can also be found at https://www.loffler.com/resources/product-training. 

Note: See the ThingLink self-paced user training to learn more about features, PaperCut print releasing, copying and scanning.

 

V. Cleaning During COVID-19

 Below are the recommendations provided by Konica Minolta:

• Do NOT use Clorox wipes
• Do NOT spray the device directly with chemicals
• Do unplug the device and wipe the screen with a soft cloth with ethanol and/or isopropanol. Plug in the device once the screen is dry.

Buildings and Grounds will provide the following solution:

• Hand sanitizer at all 24 MFP locations
• B&G will follow KM's recommendations on cleaning the devices during their nightly protocols.

 

VI. List of Devices by Campus

• All MFPs print in both color and b&w
• All MFPs have stapling capabilities
• All Faculty Room MFPs have internal three-hole punch
• Each Campus has an MFP with booklet capabilities
  • Blake Campus Mailroom MFP
  • Highcroft Campus Office MFP
  • Northrop Campus Office MFP

Ref: Loffler Printer IDs for Blake MFP copiers and HP printers